Privacy Policy
Basic Privacy Principles
APAM合同会社 (the “Company”), the operator of SELS, handles personal information in accordance with Japan’s Act on the Protection of Personal Information and other applicable laws and guidance. We identify our purposes and collect and use information fairly and only as necessary. This policy covers the SELS website, inquiries, trials, program and event registrations, and related school administration.
Submitting a form or agreeing to this policy does not give blanket permission for unrestricted promotional use or public use of a child’s photographs.
Business Operator Information
The SELS operator and school contact details are listed below.
Under Article 32 of Japan’s Act on the Protection of Personal Information, we provide the operator’s address without delay upon request from the individual concerned. Please contact the email address below. We also meet applicable legal disclosure requirements.
- School
- Sunrise English Language School (SELS)
- Operator
- APAM合同会社
- Representative
- 浅田ペットコブ アレックサンダー
- School address
- 3827-38 Imaizumi, Fuji, Shizuoka 417-0001, Japan
- Telephone
- 0545-67-4530
- contact@sels.jp
Personal Information We Collect
The information requested depends on the form or service. We do not request every item for every inquiry.
- Free Trial: the child’s name (including phonetic reading), age, grade and school or kindergarten; the parent’s phone number and email; preferred program; and any optional message.
- Seasonal School / Event inquiries: parent and child names, the child’s age, grade and school or kindergarten, contact details and message. General inquiries: name, email, optional phone number and message.
- Business / Sales inquiries: company name, contact person, phone number, email and proposal or message.
- Seasonal School and Event registrations: parent name and contact details; each child’s name, phonetic reading, age, grade, SELS membership status, allergies or health precautions, photo/video recording and publication choice, and selected dates and sessions. Registrations including siblings contain information for each child.
- References, submission times, chosen language, related programs, privacy and conditions acceptance records, communication history, booking changes, payment status and attendance checks. Historical registrations may retain fields requested at the time, such as dates of birth.
- School check-in and attendance information, activity photographs/videos and security-camera footage, subject to the terms below. Technical information generated by visits is described under Cookies and Access Information.
Purposes of Use
We use information only as needed for the following purposes. Uses beyond these purposes require the explanations, consent or other steps required by law.
- Responding to inquiries, discussing and arranging Free Trials, and providing information about the requested program.
- Processing registrations, managing capacity, dates, fees and payment status, and communicating changes or cancellations.
- Sending confirmations to parents and operational notifications to relevant staff, making necessary contact and keeping response records. Confirmation messages may include submitted information, so please check your email address carefully.
- Checking attendance and arrival, notifying parents, making emergency contact and running activities safely. Health information is used to understand precautions needed for food and activities.
- Recording or publishing photographs/videos within the separately confirmed permission; system maintenance and security; preventing spam and misuse; and meeting legal obligations.
Children’s Personal Information
Applications and inquiries about children should be submitted by a parent, guardian or other appropriately authorized person. Where consent is required and the child cannot understand its consequences, we will confirm consent from a parent, guardian or other appropriate representative in accordance with law.
Children’s information is handled as necessary for school administration, safety and communication with parents. Submitting a form does not make it public. We seek health information only as necessary for safety. We obtain the consent required for special care-required personal information, except where a legal exception applies.
Please do not put unnecessary medical histories, identity-document images or another family’s personal information in an inquiry. If further checks are necessary, we will explain an appropriate way to provide information.
Photographs and Videos
The school application lets guardians accept or refuse photograph recording and publication. Permission is optional. We record individual choices and respect refusals. Only photographs covered by valid guardian permission for that use may be published on the school website, Blog or official social media. Public media can be viewed by anyone.
Seasonal School and Event registration also asks about photo/video recording and publication for each child separately from privacy-policy acceptance. Photographs and videos are used only within the permitted media and scope; uses outside that scope require a separate check of permission. Accepting this policy or submitting a Free Trial or general inquiry does not authorize recording or publication.
Contact us with the relevant page or post if you have a concern, wish to change permission or request correction or removal. After confirming the person or authorized guardian and the material involved, we will address publication we control appropriately. We cannot guarantee removal of all copies saved or republished by others.
Third-Party Disclosure and Service Providers
As a rule, disclosure of personal data to third parties requires the relevant person’s or guardian’s consent. Exceptions permitted by law include legally required disclosure and necessary protection of life, health or property where consent is difficult to obtain.
We may entrust necessary work, such as hosting, email delivery and system operation, to service providers within our stated purposes. We select and supervise providers and limit the information handled as necessary. Entrusted processing is distinct from information an external service collects independently.
Where processing outside Japan is involved, we check the actual arrangement and applicable requirements and provide information, obtain consent or take other measures where required. We do not guarantee that all information is stored or processed only in Japan.
External Services
External services’ terms and privacy policies also apply when you follow their links or load their embedded content. Linking to a service does not mean that every inquiry is automatically sent to it.
- Hostinger: used for website and management-system hosting and email-related services. Necessary communications and stored or transmitted information are handled as part of those services.
- Google Maps and Google Fonts: used for embedded access maps and display fonts. Loading them may transmit IP addresses and browser-related communications information to Google.
- Instagram: used to introduce official posts, display images and link to the official account. Displaying post images may connect to Meta’s image-delivery services and transmit communications information.
- LINE: links lead to school accounts. If you contact us through LINE, your messages and account-related information are also used in that interaction on LINE.
- CheckStation: used for school check-in and parent email notifications. This website’s inquiry form does not directly register you with CheckStation. Please ask the school about the relevant registration and notification information.
Information Security
We take safeguards appropriate to the information and risks, including restricted administrative access, authentication, protection of communications, backups, and appropriate management of staff and service providers. We respond to requests about safeguards as required by law, excluding details whose disclosure could undermine security.
If a breach occurs, we will investigate, act to limit harm, and make reports to the Personal Information Protection Commission and notifications to individuals where required by law. No internet communication or system can be guaranteed entirely risk-free.
Security Cameras
SELS may install and use cameras in classrooms and facilities to protect children and other users, prevent crime, support instruction and serve other legitimate school-operating purposes. Footage is handled only as needed for those purposes and managed appropriately, including limiting access to staff who need it for their work.
Camera footage is not published for promotion on websites or social media without the relevant guardian publication permission. Third-party disclosure and requests concerning footage are also handled under this policy and applicable law.
Retention and Deletion
Information is retained as needed for inquiries, school administration, booking and payment checks, disputes and legal retention duties. We do not apply one fixed retention period to every type of information.
We seek to erase information without delay when it is no longer needed, taking legal retention requirements into account. Retention and deletion management covers operational records, email, backups and service providers. We consider deletion requests in light of the records involved, any continuing need and applicable law.
Individual Privacy Rights
For retained personal data identifying you, you may request notification of purposes, disclosure, correction, addition or deletion, suspension of use or erasure, stopping third-party provision, and disclosure of third-party provision records where provided by law. We will respond without delay within the applicable legal requirements and scope.
Contact the address below with your request and the information involved. Where necessary, we verify your identity or authority as a guardian or representative, without seeking excessive information. Please do not attach identity documents or an Individual Number (My Number) to your first email.
If we cannot meet all or part of a request under law, we will notify you and seek to explain why. Immediate erasure of every record is not always possible. Our sales-contact rules do not prevent legitimate privacy-rights requests or necessary communications.
Privacy Contact
For privacy questions, rights requests, publication concerns or complaints, contact the SELS email address below. Please use “Privacy inquiry” as the subject and explain your request, including the relevant page or reference if available, with only the information necessary to identify it.
You may also use the General Inquiry form. Legitimate privacy inquiries do not need to use the Business / Sales category.
Privacy inquiries contact@sels.jp 0545-67-4530 Go to the inquiry formChanges to This Policy
We may review this policy as services or legal requirements change. Revisions and dates will appear on this page, with separate notice, consent or other steps where legally required. Publication of a change alone does not authorize unlimited new uses of previously collected information.